DINE innkeepers go the extra mile: Part II in our customer service series

Customer service at Distinctive Inns of New EnglandLast week we started our series on customer service at the 12 Distinctive Inns of New England (DINE) with tales of extraordinary service from innkeeper archives.  In last week’s blog entry we shared tales of helping guests find lost wedding … Read more

Turn intolerable travel into inspiring adventures featuring fine customer care

Lately, phone, TV and computer screens are exploding with stories of horrendous experiences traveling in the not-so-friendly skies. Over the past months, the traveling public has been plagued with consistent messages that travel (at least via air) is not only … Read more