There’s no app for good hospitality

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Recently, while reading about how hotels have created apps for customers to browse menu ideas and find their way around town, we got to thinking about how all that technology impacts the experience for lodging guests. In his Tnooz article, “Behold the fully automated hotel stay” Kevin May outlines an experience completely devoid of any human touch in Norway’s new tech-savvy hotels.  From the confirmation that comes via computer to the keycard pick-up from a kiosk in the lobby, and ending with a check-out on the phone, you can be sure that not a single person is on hand to greet or personalize the guests’ visit. The article goes on to say that a string of major hotel chains, including Hilton, IHG and Rezidor, are getting ready to roll out various parts of its technology around the world.  They probably already have. And just wait for the robots to arrive!

This human-free, fully automated technology may be efficient, but it’s not hospitable, says Distinctive Inns of New England (DINE). Where’s the personalization? Where’s the customized guest care? In this tech-dominated world, travelers are seeking a personalized experience.  And more importantly, where’s the romance in no contact with a real person?

Look up hospitality, and you’ll find its definition as “the friendly and generous reception and entertainment of guests, visitors, or strangers.” This is what you’ll find at the 12 Distinctive Inns of New England.  When you arrive at your inn for your romantic getaway, your innkeeper will not only greet by name with you with a smile, but will show you to your room, carry your luggage for you and give you a personalized tour of the inn.  Questions about your stay?  No need to text them to an automated service or find and download an app.  Your DINE innkeeper will advise you on all the best places to see, eat and enjoy during your stay.

Breakfast buffet at Harbor Light InnAnd while you’re at your favorite DINE inn, you’ll be treated to a complimentary breakfast to suit your taste.  Hold the pickles, hold the lettuce? Special orders don’t upset us.  Whether you’re gluten-free, dairy-free, lactose intolerant,low-fat or all of the above, your breakfast can be customized to suit your taste when you tell your innkeeper what you’d like.  DINE innkeepers have become very creative with vegan and special breakfast requests.  And you don’t have to pick up your phone and try to explain to a pre-set automated room service app how you prefer your meal.

Planning a proposal or celebrating a special anniversary or birthday?  This is when DINE’s fine hospitality shines.  No app can replace an innkeeper working with a nervous lady or gentleman hoping to create a special and memorable proposal.  And when it comes to comforting guests who are grieving or in need of special items, our DINE innkeepers excel.  Just re-read our blog about Tea and Sympathy to get an idea of how important the hospitality and caring of innkeepers is to a guest in need.

When TripAdvisor posed the question, “What do you think of self-check-in machines”, the response was overwhelmingly in favor of having human or staff interaction throughout the stay. Often the check-in machines are unreliable and occasionally out of order. What does a customer do then?  The very system that hotels imposed on travelers to make operations more efficient and cheaper for the hotel, has just added a hassle to that guests’ day.  You won’t find that at Distinctive Inns of New England.

Sarah Lindblom from Captain Jefferds Inn hugs guest

A guest receives a hug from innkeeper, Sarah, at Captain Jefferds Inn.

There’s no app that can replace DINE-style hospitality.  The human touch adds to the experience at our inns and B&Bs as much as the surroundings and décor.  R&R means rest and relaxation not rushed and robotic.  Escape the pre-programmed, mechanized vacation and find rest, relaxation and customized experiences when you stay at any of the 12 DINE inns.

Plan your high touch, low tech-dominated getaway at any of the Distinctive Inns of New England, where no two experiences will be alike, and that’s a good thing. Click below on links that will take you directly to each of the inn’s websites.

In New Hampshire:  Manor on Golden Pond in Holderness & Chesterfield Inn in West Chesterfield

In Vermont:  Rabbit Hill Inn in Lower Waterford & Grafton Inn in Grafton

In Massachusetts:  Harbor Light Inn in Marblehead, Gateways Inn & Restaurant in Lenox, Deerfield Inn in Historic Deerfield and Captain’s House Inn in Chatham on Cape Cod.

In Rhode Island: Cliffside Inn in Newport

In Connecticut: Inn at Harbor Hill Marina in Niantic

In Maine:  Captain Jefferds Inn in Kennebunkport & Camden Maine Stay Inn in Camden.