Updates on travel restrictions and protocols at Connecticut and New Hampshire inns

Cleaning a doorLast week we wrote about the newest updates on travel restrictions, plus new protocols guests can expect at the Distinctive Inns of New England (DINE) members in Massachusetts and Maine.  Today we will explore what to expect when you arrive at the DINE member inns in Connecticut and New Hampshire. We will finish our series with Vermont inns next week.  Just as we mentioned last week, all of the DINE inns are meeting and exceeding the national and state-wide guidelines for cleaning, food preparation and serving and safety of guests.  Each of the DINE innkeepers has a heightened focus on the safety and cleanliness of their inns.  For this reason, expect to be asked to wear masks when not in the privacy of your guest room and to maintain at least a six-foot social distance. In an effort to keep you, their other guests and their own staffs and themselves safe, a respect for the simple rules of safety and consideration are anticipated at all DINE inns.  You can also expect that your safety will be a priority among all staff members at all 11 Distinctive Inns of New England.  Remember, if you feel sick, or have been exposed to anyone who feels sick or has tested positive for COVID-19, we ask that you do not travel to DINE country.

In Connecticut

Pursuant to Governor Lamont’s Executive Order No. 9C, anyone traveling into Connecticut from a state with a positive case rate higher than 10 per 100,000 residents, or higher than a 10% test positivity rate over a 7-day rolling average, or from a country for which the Centers for Disease Control and Prevention (CDC) has issued a Level 3 Travel Health Notice, are directed to self-quarantine for a 14-day period. In addition, these travelers are expected to complete a Travel Health Form when they come to Connecticut from out of state. The list of impacted locations is updated on a weekly basis every Tuesday as the situation develops across the country and may be found here.However, an Affected Traveler is exempt from the self-quarantine requirement if he or she has had a test for COVID-19 in the seventy-two hours prior to arrival in Connecticut or at any time following arrival in Connecticut, and the result of such COVID-19 test is negative. The traveler must provide written proof of such negative test result to the Commissioner via email to: DPH.COVID-Travel@ct.gov or via facsimile to: (860) 326-0529. It is possible to self-quarantine at the Inn at Harbor Hill Marina or other lodging properties in Connecticut while the traveler awaits results.  More complete information and FAQs for travelers are located here.

At Inn at Harbor Hill Marina: All cleaning and safety protocInn at Harbor Hill Marinaols outlined by the state of Connecticut for B&Bs and by the Center for Disease Control are being observed.  Thorough cleaning of guest rooms takes place with each turnover along with careful cleaning of common areas and high-touch locations several times each day.  Some of the food preparation practices have been adjusted, such as self-serve breakfast buffets.  In addition, cancellation policies take into consideration issues with changing travel plans due to COVID-19.  For more information, be sure to call the inn at (860)739-0331.

In New Hampshire

If you’re visiting New Hampshire from out of state (excluding New England) for an overnight trip at a lodging property, you’re required to provide signed documentation stating you remained at home for at least a 14 day quarantine period prior to arriving in the state. This documentation will be provided at or by your lodging destination. For complete lodging guidance and to learn more about the complete requirements for New Hampshire’s lodging properties, please click here. Recently, Governor Sununu allowed restaurants to open at 100% capacity provided that tables maintain a proper social distance and all food safety prep rules are in effect.

Breakfast served in-room at Chesterfield InnAt Chesterfield Inn: Social distancing has been the hallmark of the Chesterfield Inn’s expansion over the years, created as part of the inn’s commitment to guest privacy and comfort. The six exterior rooms all have outside entrances and private decks or terraces, and the rooms in the main building are all large and spaced along a wide winding hallway on two floors. Guest rooms are thoroughly cleaned and disinfected daily for check in. Hand sanitizer and disinfectant wipes are available throughout the inn. Common area touchpoints are wiped down and disinfected several times every day. The inn’s housekeepers wear gloves and masks during service. When you check in at the front desk, you will be asked if you prefer no housekeeping services at all or no entry services (replenishing of fresh towels and whatever amenities you would like).  The inn’s restaurant is open to the public and house guests with advance reservations. Parties will be seated in the inn’s outdoor dining areas or inside in our dining room at least six feet apart for both breakfast and dinner while weather allows. The terrace, with five tables spaced six feet or more apart, will be available for breakfast, dinner, drinks, and generally enjoying the fresh air. All food is cooked to order and served to you; there are no buffets available.  Room service has always been available for breakfast and dinner and continues to be.  In addition afternoon tea is available and delivered to your room with tea, coffee and cookies upon request. A flexible cancellation policy is in place allowing cancellations of reservations without penalty and without advance notice, including the day of arrival. However, you are asked to inform the inn as soon as possible if you can’t make it.

At Manor on Golden Pond:  Enhanced cleaning standards throughout the inn, including guest rooms., restaurants, meeting spaces, common areas, Season’s Spa, and back of the house spaces has been in effect since the day the inn reopened.  Superior cleaning products with a greater concentration of virus-killing ingredients in accordance with the CDC guidelines including UV Germicidal lights and CDC protocol disinfectants are being utilized to ensure guest safety. Whenever possible, rooms will be given a “rest period” between stays. Hand sanitizers have been placed throughout the property to entice all to maintain cleanliness and safety. In addition a full complement of staff training in Covid-19 protocols and PPE wearing and daily temperature taking has been put into effect. Housekeeping services include full service, no service or no entry service (replenishing towels and amenities as requested. With three dining areas, the guest dining lends itself easily to social distancing.  Dining room seating whether inside or outside is socially distanced at a minimum of six feet.   Outside dining is available for breakfast and dinner.  All buffets have been suspended.  Afternoon tea service will be available upon request delivered either as room service or in one of our many common areas. The Season’s Spa will be available with intense cleaning protocol according to New Hampshire protocol guidelines, CDC guidelines and ABMP (AsSeasons Spa at Manor on Golden Pondsociated Bodywork & Massage Professionals) guidelines. Guests can only enter the inn’s spa at their scheduled appointment time.  The guest will be asked to shower in their room before each session and wear a mask during the procedure as dictated by the massage therapist.  In addition, 24 hours prior to your scheduled appointment a Covid19 questionnaire/release form must be signed by client. Appointments are spaced to allow for enhanced cleaning of massage rooms between clients.

With the news of President Trump and the first lady testing positive for Covid-19, both DINE innkeepers and travelers alike are more aware than ever about the need for safety during travel.  Please rest assured that every precaution is being taken to assure the safety of our guests, while still maintaining a sense of peace, calm and comfort at our inns.

Next week, we’ll review the procedures and protocols at DINE’s Vermont Inns.  Please be sure to book directly with these inns when you reserve your next romantic getaway.

Connecticut: Inn at Harbor Hill Marina in Niantic

In Maine:  Camden Maine Stay Inn in Camden and Inn at English Meadows in Kennebunkport.

In Massachusetts:  Harbor Light Inn in Marblehead, Gateways Inn & Restaurant in Lenox, Deerfield Inn in Historic Deerfield and Captain’s House Inn in Chatham on Cape Cod

In Vermont:  Rabbit Hill Inn in Lower Waterford & Grafton Inn in Grafton

In New Hampshire:  Manor on Golden Pond in Holderness & Chesterfield Inn in West Chesterfield.